Privacy Policy

Privacy Policy (POPIA Compliant)

Last Updated: April 2024

Our Commitment to Your Privacy

Candle Rain Pty Ltd ("we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your") and ensuring the responsible use of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013 (as amended) of South Africa.

Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number, and delivery address.
  • Order Information: Details of your purchases, including product information, order value, and payment method.
  • Website Usage Information: Information collected through cookies and similar technologies about your browsing activity on our website, such as the pages you visit and the products you view.

How We Use Your Information

We use your personal information for the following purposes:

    • To process your orders and fulfill your requests.
  • To communicate with you about your orders, promotions, and other relevant information.
  • To personalize your website experience and product recommendations.
  • To improve our website and services.
  • To comply with legal and regulatory requirements.

Lawful Basis for Processing

We will only process your personal information where we have a lawful basis to do so. The lawful basis will depend on the specific purpose for which we are using your information. In most cases, the lawful basis will be one of the following:

  • Contract: Your information is necessary to fulfill our contractual obligations with you, such as processing your order.
  • Consent: You have given us your explicit consent to use your information for a specific purpose, such as receiving marketing communications.
  • Legitimate Interest: We have a legitimate interest in using your information to improve our website and services, to personalize your experience, and to prevent fraud.

Disclosure of Information

We may share your personal information with third-party service providers who assist us in operating our business and fulfilling your orders. These service providers are contractually obligated to keep your information confidential and secure. We will not disclose your personal information to any other third party without your consent, except as required by law.

Your Rights under POPIA

You have certain rights under POPIA regarding your personal information. These rights include:

    • The right to access and rectify your personal information.
    • The right to object to the processing of your personal information.
  • The right to request that your personal information be deleted.

To exercise any of these rights, please contact us using the information below.

Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These precautions include technical and organizational security measures.

Retention of Your Information

We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, and as required by law.

Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: 
  • Phone: 

By using our website, you agree to the terms of this Privacy Policy.